At 3T Impex Consulting, we are committed to delivering high-quality trade education, consulting, and export solutions. Our Refund Policy is designed to be fair, transparent, and in line with industry best practices.
Refunds are available for select products and services, including online courses, training programmes, and consulting sessions, provided the request is made within the specified period outlined at the time of purchase. To be eligible, clients must submit a written request stating the reason for the refund, along with proof of purchase.
Certain products and services are non-refundable. These include completed consulting sessions, digital downloads, and any service that has already been delivered or accessed. Customised solutions and advisory services tailored to client specifications are also non-refundable.
Upon receiving a valid refund request, 3T Impex Consulting will review the submission and notify the client of the approval or rejection of the refund.
Approved refunds will be processed using the original payment method within a reasonable timeframe, typically within 14 business days.
Refunds may be considered in exceptional cases, such as service delivery failures attributable to 3T Impex Consulting. Each case will be assessed individually to ensure fairness.
We reserve the right to update this Refund Policy at any time. Continued use of our products and services after changes constitutes acceptance of the revised policy.
For further details, please refer to our Terms of Use and contact our support team for clarification.